At Scarletthread, every product is made to order with care and attention to detail. As such, we do not accept returns or provide refunds on pre-ordered items unless there is a defect in the product.
Refund Policy:
- Custom Orders: Since all of our products are custom-made upon pre-order, we are unable to accept cancellations or issue refunds once the order has been placed and production has begun.
- Defective Products: If the product you receive has a manufacturing defect, you must notify us within 7 days of receiving the item. We will assess the issue and, if applicable, offer a replacement or store credit.
Return Policy:
- Non-Returnable Items: Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective.
- Defective Returns: If your item is defective, please contact us with details and images of the issue. Once reviewed, we will provide you with further instructions on how to proceed with the return.
We are committed to ensuring you are satisfied with your purchase, so please feel free to reach out if you have any concerns.
